Complaints

If you wish to make a complaint about our service, please contact The Compliance Officer in writing at our Principal Head Office address below.

All written complaints will be responded to within 48 hours either directly or in writing and a final, written response provided within 8 weeks of receiving the complaint.

The Compliance Officer
LJ Financial Planning Ltd
750 Mandarin Court
Centre Park
Warrington
WA1 1GG

Financial Ombudsman Service (FOS)

If you are not happy with the final, written response from LJ Financial Planning Ltd and want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of our final response.

The contact details are:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0300 1239 123

Email: complaint.info@financial-ombudsman.org.uk

Further information can be found on the Financial Ombudsman website: http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm